Returns & Refunds Policy

Thank you for supporting Hand Of.

Your purchase helps make a difference to children across the UK, but if you’re not entirely satisfied with it, we’re happy to help.

We offer returns or exchanges within 30 days of purchase. You can return your product for a refund to the original payment method.

Returns & Refunds

Please note that returned items must have no visible signs of wear or use, and be in the condition they were shipped to you in.

To initiate a return, please write to with your order number.

We will let you know when we’ve received your item, and we will check the condition of the item and let you know the status of your refund as soon as we can.

If we approve your refund, we will refund it to the original method of payment.


You will be responsible for paying the costs of shipping your item back to us. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it.

Depending on your card issuer’s policies, you will receive the refund in a number of days.

Get in touch

If you have any further question regarding your refund, please, don’t hesitate to contact us, by writing to